Service Management
Showback and chargeback that teams actually use
Service cost transparency that improves ownership without turning into finance theater.
TL;DR
Showback and chargeback succeed when service ownership is clear and the reporting model is simple. Start with transparency and shared definitions before adding governance layers.
When you need this
- Service costs are unclear to internal teams.
- Ownership of IT services is ambiguous.
- Reporting exists but does not influence decisions.
Key concepts
Service catalog thinking: defining services in terms that teams understand and can own.
Cost transparency: reporting that links service usage to accountability.
Lightweight governance: minimal oversight that keeps reporting actionable.
Common mistakes
- Starting with financial enforcement instead of transparency.
- Using service definitions that do not match how teams work.
- Publishing reports without ownership or next steps.
Practical checklist
- Define service owners and escalation paths.
- Establish a clear service catalog baseline.
- Align reporting cadence to operational reviews.
- Use simple visuals that teams can interpret quickly.
- Review and refine reports with service owners.
Related services
Want clearer service ownership?
We can design a service catalog and reporting rhythm that teams actually use.