Experience & Credentials
Selected anonymized experience from regulated delivery, validation, and service management engagements.
Context: Regulated analytics platform modernization
Challenge: Validation evidence was fragmented across teams and tools.
Approach: Aligned intended use, rebuilt traceability, and embedded control reviews into delivery cadence.
Deliverables: Validation strategy, traceability matrix, and evidence pack templates.
Outcome: Audit-ready evidence and clearer operational ownership.
Context: Multi-team delivery program in a quality-critical environment
Challenge: Dependencies and governance were slowing release readiness.
Approach: Introduced a hybrid cadence with clear decision points and risk reviews.
Deliverables: Program roadmap, governance playbook, and stakeholder reporting.
Outcome: Predictable delivery rhythm with transparent decision-making.
Context: IT service management reset for internal platforms
Challenge: Service ownership and escalation paths were unclear.
Approach: Defined a service catalog and rebuilt workflows around ownership.
Deliverables: Service catalog, incident and change workflows, reporting templates.
Outcome: Clear accountability and measurable service operations.
Context: CSV program for operational systems
Challenge: Validation scope expanded without a risk-based rationale.
Approach: Reframed validation around intended use and data integrity risks.
Deliverables: Risk assessment, URS, test strategy, periodic review plan.
Outcome: Lean validation evidence that stayed audit-ready.
Context: AI enablement in a regulated business unit
Challenge: LLM pilots lacked guardrails and ownership.
Approach: Defined acceptable use, access controls, and RAG design standards.
Deliverables: Governance guardrails, prompt standards, knowledge base model.
Outcome: Safe AI adoption with operational oversight.
Context: Service cost transparency initiative
Challenge: Teams could not interpret service costs or usage.
Approach: Built a service catalog and showback reporting aligned to operations.
Deliverables: Service definitions, reporting cadence, governance checklist.
Outcome: Improved ownership and clarity across stakeholders.
Context: Operational control uplift for vendor-managed systems
Challenge: Third-party oversight was inconsistent and difficult to audit.
Approach: Aligned vendor controls with internal governance and evidence practices.
Deliverables: Vendor oversight framework, control checklists, review schedule.
Outcome: Stronger compliance posture and consistent oversight.
Context: Delivery assurance for a multi-vendor migration
Challenge: Release readiness decisions were delayed and uncoordinated.
Approach: Established dependency management and decision logs.
Deliverables: Dependency map, release readiness criteria, reporting rhythm.
Outcome: Clear release governance and smoother coordination.